Parking Enquiries
For any enquiries regarding parking at Market Place, the helpful team at Bank Park customer service are available to assist you. They can provide information on parking rates and address any queries or concerns you may have.
General Enquiries | enquiries@bankpark.co.uk
PCN Enquiries | pcn@bankpark.co.uk
Parking Tariff
| 1 hours | £1.10 |
| 2 hours | £1.60 |
| 3 hours | £2.60 |
| 4 hours | £5.20 |
| 10 hours | £7.50 |
Please note that FREE parking is available on:
Sundays & Bank Holidays
Monday – Saturday | Before 08:00
Monday – Saturday | After 18:00
Important Information
Bank Park are our new parking management agents. Their customer service team are available to support with any customer enquiries and can be contacted at 0114 2509753, or via email at enquiries@bankpark.co.uk
The parking facility at the shopping centre is now fully automated, which means you no longer have to pay and display a ticket on your dashboard and can just enjoy their visit to the centre.
As part of this update to our parking, we have installed the following systems as well:
- Twin Cashless Payment Terminals
- A Disability Kiosk that provides a brand-new facility for allowing Blue Badge Holders to register up to 3 separate vehicles with their badge, as a one off, to avail the free parking on site.
Kindly note that we continue to accept cash payments as well.
Frequently Asked Questions
Yes, please ensure that you have made your payment upon arrival at either the payment terminals (cash and cashless) or on the Twinpay app through your phone.
No! Our systems are now completely automated, so there’s no need to display your ticket once you’ve completed your payment.
Yes please. All Blue Badges must be on display whilst parking in a marked parking bay. However, these do not need to be scanned if you had already registered your badge at the Disabled Kiosk.
Blue Badge holders are eligible for free parking whilst visiting the shopping centre. You can register your Blue Badge, as a one-off, on the Disabled Kiosk situated next to the payment terminals OR online at www.disabled.bankpark.co.uk
Please note If you are registering through a computer (PC), you need to take a photograph of your badge beforehand and save it to the computer (PC). Once you have entered your details, you will be asked for an image of the badge, please click on this and upload the image saved on your computer (PC).
Alternatively, If you are using a smart phone, once you have entered your details, simply click on ‘take an image’ and this will immediately open your camera to allow you to upload a photograph of your Blue Badge.
Kindly note that the Blue Badge must be displayed following the first registration as well.
There are 4 easy to navigate Payment Terminals all housed at the entrance to the centre, three of which are cashless. Alternatively, you can also download the Twinpay App on your phone and make simple and easy payments through the app.
The process is extremely simple! All you’ll need to do is:
- Choose your receipt option
- Tap the screen
- Enter your full Vehicle Registration Number
- Choose the length of your stay
- Present your card for payment
The following payment methods will be accepted on the new Twin Cashless Payment Terminals:
- All major Debit/Credit cards
- Apple Pay
- Google Pay
- Android Pay
Customers can also use the Twinpay App on their phones to conveniently pay for their visit or visit the cash terminal at the entrance to the centre – only coins are accepted.
Of course! The Twin Cashless Payment Terminal provides customers with 2 options. The receipts can either be printed at the terminal itself, or customers may scan the QR displayed on the screen, which will then automatically send a receipt to your phone.
You can easily extend your visit by either visiting one of the payment terminals situated at the entrances to the centre, or conveniently from the Twinpay app on your phone!
The new systems offer customers a 15-minute grace period from the time of payment to exit the parking facility at the centre.
The new systems offer customers a 15-minute grace period from the time of payment to exit the parking facility at the centre.
Yes, charges are applicable for all motor vehicles, unless registered to a Blue Badge.
We don’t currently offer permits; however, this is something we will revisit at a later stage.
Parking Charge Notices result following an infringement of the Terms & Conditions outlined in privately owned car parks. In this instance, the parking is operated by Bank Park.
Parking Charge Notices will be issued 4 days following the parking event.
Parking Charge Notices will be issued to individuals through the post at the vehicle’s registered address with DVLA.
The appeal process is described on the rear of the Parking Charge, motorists may appeal through post, or by email to pcn@bankpark.co.uk
A 14-day period is provided to pay a reduced PCN charge of £60.00- if payment or an appeal is not received within this timeframe, the charge will revert back to the £100.00- fee. All charges are based on the National Rate. Upon response to an appeal, the reduced 14-day period will be upheld allowing the customer the same opportunity.
All PCNs carry an email address of pcn@bankpark.co.uk, if the customers choose to appeal, they can do so through this email address. Customers can also visit the Bank Park website at www.bankpark.co.uk